Frequently Asked Questions [template]

NEED YOUR UNIFORM ASAP, UNSURE OF SIZE?

Come into one of our 3 store locations to try-on and purchase your club uniform. Call (503) 297-2241 or check with your club uniform coordinator to find the right store that carries your club's uniform.

CAN'T MAKE IT INTO THE STORE?

Order online. We will process your order as quick as possible. During peak season (May-September) order processing time may take 7-15 days.

CAN I ORDER ONLINE AND PICKUP MY ORDER IN THE STORE?

Yes. Once you have placed your order online you will receive a confirmation email that your order has been placed (this does NOT mean your order is ready for pickup). We will send a second email confirming your order has been fulfilled and is ready for pickup at the Tursi Soccer location you selected at online checkout. *Please note: If you come to pick up your order before fulfillment email has been sent, you will have to wait in the store until the order is printed and ready for pickup.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

It typically takes about 3 - 5 business days for an order to be processed and completed. During the peak season (May - September), it may take up to 7 - 12 days. Please keep this in mind when placing your order.

HOW LONG IS SHIPPING TIME?

Time frames associated with certain shipping methods during checkout (e.g. 2-day shipping) only apply once the order is shipped, and do not reflect the ETA from when the order was placed. It simply means that once your order is processed and shipped, it will take X number of business days to get to you.

CAN I TRACK THE SHIPMENT OF MY ORDER?

Yes. When an order is fulfilled and a shipping label is created, you will receive a confirmation email with a tracking number.

CAN I RETURN/EXCHANGE ITEMS?

Yes; however, uniform items that have been customized with names, numbers, and/or initials cannot be returned or exchanged. Click here for our full Return & Exchange Policy.

WRONG ITEM RECEIVED?

Mistakes happen, but don't worry. If we have sent you the wrong item, we apologize for the inconvenience and will send you a return label for you to send the item back to us in brand new/unworn condition, with tags attached and we will ship the correct item to you ASAP.