Parent Shopping Guide

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We want to make your shopping experience with us as smooth & enjoyable as possible. To help achieve that, we have a guide with some useful information when placing an order with us.

• We recommend coming into one of our 3 stores to try on sizes and get your club uniform customized while you wait!
  • See details below for which store location your club uniforms are located.
  • Know your jersey number before you come in.  If you are unsure if your jersey has a number, please refer to the pictures located on your club page.
  • During our peak season (May through September), our busiest times are from 3 to 6 pm on weekdays and all day on weekends.
  • Upon arrival at the store, please find a Sales Associate on the sales floor.  Do not get in line for the cash register until you have been helped with your uniform.  Your uniform items will be customized after they are purchased.
  • We ask that you arrive at least 45 minutes ahead of closing time to ensure that we can customize your uniform that day.
  • It can take up to 45 minutes to have your uniform customized during busy times.  We ask that you remain at the store while your items are being processed.

• Store locations and contact information.

• Order online at tursissoccer.com.
  • Know your jersey number before you come in.  If you are unsure if your jersey has a number, please refer to the pictures located on your club page.
  • If you don’t know your size, don’t input your jersey number, you can try on at the store when you pick up your order.
  • If you are in between sizes, we recommend going with the larger size.
  • Size charts are based on manufacturer details and are a suggested guide for how the items may fit. 
  • Once an item is customized, you cannot return the item.
  • Choose between in store pick-up or delivery.  See details below.
  • Any items that are currently out of stock will be marked as sold out.  Once the product is available again, you will be able to purchase that item.  This will ensure that the items that are available and shipped in a timely manner.
  • If an item is purchased, but found to be out of stock, your fulfilled items will be shipped right away.  We will ship any unfulfilled items to you when they are back in stock.

• We will process your order within 3 to 5 days.
  • During peak season (May through September), processing may take from 7-15 days.

• Shipping charges are non-refundable if you come to pick up your order before it is fulfilled.

  IN-STORE PICK UP

• Wait for the email notifying you that your order is ready before coming to the store.
• You will need your order number to pick up your items in-store.
  • If picking up at the Westside location, scan the QR code and staff will bring out your order.

• If you attempt to pick up your order before the fulfillment e-mail has been sent, you will have to wait while your items are pulled, printed, and your order is completed. Some items may need additional transfer time from our warehouse and may not be available in-store at the time of your visit. Estimated wait time can be around 30 minutes.

 
   DELIVERY

• Orders will be delivered to your doorstep via USPS or UPS.
• Tracking number will be provided in the email notifying you that your order has shipped.
• If your package is lost, contact your local post office or UPS for assistance, if they cannot locate your package, please email us at onlineorders@tursissoccer.com.
• Shipping fees are non-refundable.

 Further Details

• Order processing time: It typically takes about 3-5 business days for an order to be processed and completed. During the peak season (May through September), it may take up to 14 days, as all the uniforms are made to order.
• Allow an additional 7-10 business days for any items that need to be embroidered.  Please keep this in mind when placing your order.

• Shipping time: Timeframes associated with certain shipping methods during checkout (e.g. 2-day shipping) only apply once the order is shipped, and do not reflect the ETA from when the order was placed. It simply means that once your order is processed and shipped, it will take approximately 2-3 business days to get to you.

• Last-minute orders: If you need an item sooner than our processing time allows, we advise you to come into one of our stores instead of placing an order online. Shipping charges will not be refunded.

• Communication: While we're always happy to answer any questions you may have over the phone, we may not always be able to answer your call. For online orders, we encourage you to reach out to us at onlineorders@tursissoccer.com for a better communication experience.

• Returns and Exchange Policy: Please review our policy for returns and exchanges. Located here.

 If you have any further questions or concerns, please don't hesitate to contact us.

Which store should I go to?

• * Uniforms are available at multiple locations

Headquarters - Westside (8805 SW Canyon Lane, Portland 97225)

• Aloha United, Banks, Bridge City, Capital, Clackamas United*, Coras, Dallas United, Estacada, FC Piamonte, FC Portland, Foothills, Gladstone, High School Coed Rec*, Jackson, Lake Oswego, Lincoln YS, Lions, McMinnville, Milltown, Newberg, North Clackamas, Oregon City, Oregon ODP, Oregon Trail, Oregon Premier, OVF, PCU*, Portland Thorns, Rose City Chess, Sherwood, Silver Falls, Soccer Chance*, Somerset West, RTC, Tualatin, United PDX*, Westside Metros, Westside Rec Soccer, Willamette United

Eastside (5010 NE Oregon Street, Suite A, Portland 97213)

• Store is closed on Mondays and Tuesdays
• Clackamas United*, High School Coed Rec*, Hollywood, Irvington, Laurelhurst, Mount Tabor, Parkrose, PCU*, Rose City Futsal, Soccer Chance*, Southeast, United PDX*

Downtown (825 SW 14th Avenue, Portland 97205)

• Store is closed on Mondays and Tuesdays
• Forest Heights, Genesis, Hillside, North Portland, Saints, Skyline, Unity, Vista