FREQUENTLY ASKED QUESTIONS

• We recommend coming into one of our 3 stores to try on sizes and get your club uniform customized while you wait!
  • Confirm with your club which store location has your club’s uniform items.
  • Know your jersey number
  • We ask that you arrive at least 30 minutes ahead of closing time to ensure that we can customize your uniform that day.

• Store locations and contact information can be found in the footer of our website.

 

• Order online at tursissoccer.com
  • Know your jersey number
  • If you don’t know your size, don’t input your jersey number, you can try on at the store when you pick
    • No refunds for customized items
  • If you are in between sizes, we recommend going with the larger size

• We will process your order within 3 to 5 days.
  • During peak season (late May through late September), processing may take from 7-15 days.

• Shipping charges are non-refundable if you come to pick up your order before it is fulfilled.

 

  IN-STORE PICK UP

• Wait for the email notifying you that your order is ready.
• You will need your order number to pick up your items in-store.
  • If picking up at the Westside location, scan the QR code and staff will bring out your order.

• If you attempt to pick up your order before the fulfillment e-mail has been sent, you will have to wait while your items are pulled, printed, and your order is completed. Some items may need additional transfer time from our warehouse and may not be available in-store at the time of your visit. Estimated wait time can be around 30 minutes.

 

 
   DELIVERY

• Uniform delivered to your doorstep via USPS or UPS.
• Tracking number will be provided in the email noitfying you that your order has shipped.
• If package is lost, contact your local post office for assistance, if they cannot locate your package, please email us at onlineorders@tursissoccer.com.
• Shipping fees are non-refundable.

 

We want to make your shopping experience with us as smooth & enjoyable as possible. To help achieve that, we have a guide with some useful information when placing an order with us:

• Order processing time: It typically takes about 3-5 business days for an order to be processed and completed. During the peak season (late May through late September), it may take up to 14 days, as all the uniforms are made to order. Allow 7-10 business days for any items that need to be embroidered.  Please keep this in mind when placing your order.

• Shipping time: Timeframes associated with certain shipping methods during checkout (e.g. 2-day shipping) only apply once the order is shipped, and do not reflect the ETA from when the order was placed. It simply means that once your order is processed and shipped, it will take approximately 2-3 business days to get to you.

• Last-minute orders: If you need an item sooner than our processing time allows, we advise you to come into one of our stores instead of placing an order online. Shipping charges will not be refunded.

• Communication: While we're always happy to answer any questions you may have over the phone, we may not always be able to answer your call. For online orders, we encourage you to reach out to us at onlineorders@tursissoccer.com for a better communication experience.

• Returns and Exchange Policy: Please review our policy for returns and echanges. Located here.

We hope this guide is helpful and that you have a great shopping experience with us. If you have any further questions or concerns, please don't hesitate to contact us.